Refund Policy

Effective Date: June 2026 · Last Updated: June 2026

1. Overview

At Astra AI, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms under which refunds are granted for subscriptions and credit purchases on tryastra.in.

2. Subscription Refunds

2.1 First Subscription — 7 Day Refund Guarantee

If you are subscribing to any Astra paid plan (Starter or Growth) for the first time, you are eligible for a full refund within 7 days of your initial purchase.

To qualify for this refund:

—Your refund request must be submitted within 7 days of the date of your first subscription purchase
—This applies only to your first-ever subscription on Astra
—The refund will be processed to your original payment method within 5–7 business days

2.2 Renewal Subscriptions

Refunds are not available for subscription renewals or for cancellations made after 7 days of the initial purchase. When you cancel your subscription, you retain access to your plan until the end of the current billing period.

2.3 Partial Refunds

We do not provide partial refunds for unused days within a billing cycle.

3. Credit Top-Up Purchases

Credit top-up purchases are non-refundable. Credits are a consumable digital product and cannot be returned once purchased. Please ensure you understand the credit costs for each feature before purchasing additional credits.

3.1 Exception

If credits were incorrectly deducted due to a technical error on our platform, we will restore the affected credits to your account upon investigation. Please contact us with details of the issue.

4. How to Request a Refund

To request a refund, please email us at support@tryastra.in.

Include the following in your email:

—Your registered email address
—Date of purchase
—Amount paid
—Reason for refund request
—Razorpay payment ID (found in your email receipt)

We will respond to your request within 2 business days. Approved refunds will be processed within 5–7 business days and credited to your original payment method.

5. Disputes

If you believe a charge was made in error or you have a dispute regarding a payment, please contact us at support@tryastra.in before initiating a chargeback with your bank. We are committed to resolving issues fairly and promptly.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

7. Contact Us

For refund requests or questions about this policy:

Astra AI

House No. 1371, 1st Floor

Near Vamdev Mega Mart

Faridabad, Haryana 121004

India

Email: support@tryastra.in

Response time: Within 2 business days

Working hours: Monday to Saturday, 10am to 6pm IST